Support
Support hours are from 5 am - 5 pm PT, Monday-Friday.
Call us at (619) 802-0219 or email us at support@mycrecloud.com.
Add a User
Deactivate User
Temporary Admin
Billing Portal
Password Help
Support Portal
Your Support Guide
Not sure of who to contact? Use this matrix to connect to the right team for support.
| Request Type | Self Help | Local IT | Sage | myCRE |
|---|---|---|---|---|
| Cloud Application Software Upgrades | ✓ | ✓ | ✓ | $ |
| Sage Application Errors | ✓ | ✓ | ✓ | |
| Sage Application Security Rights | ✓ | ✓ | ||
| Add/Remove Sage User | ✓ | ✓ | ||
| myCRE Password Reset | ✓ | ✓ | ||
| Mobile Device Cloud Setup | ✓ | ✓ | ||
| Computer Cloud Setup | ✓ | ✓ | ✓ | |
| Frozen Cloud Session | ✓ | ✓ | ✓ | |
| Mobile Device Cloud Setup (myCRE managed) | $ | |||
| Add/Remove Cloud User | ✓ | |||
| New Two-Factor Authentication (2FA) User | ✓ | |||
| New 2FA Device Troubleshooting | ✓ | ✓ | ||
| Add/Remove Folder Direction User | ✓ | |||
| Temporary Admin Requirements | ✓ | |||
| Additional Resources (CPU, RAM, Etc.) | ✓ | |||
| Cloud Server Permissions Changes | ✓ |
Legend
$ - myCREcloud Professional Services