Support
Support hours are from 5 am – 5 pm PT, Monday-Friday.
Call us at (619) 802-0219 or email us at support@mycrecloud.com.
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Your Support Guide
Not sure of who to contact? Use this matrix to connect to the right team for support.
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Request Type
Self Help
Local IT
Sage Support
myCREcloud
Cloud Application Software Upgrades
Sage Application Errors
Sage Application Security Rights
Add/Remove Sage Users
myCRE Password Reset
Mobile Device Cloud Setup
Computer Cloud Setup
Frozen Cloud Session
Mobile Device Cloud Setup
Add/Remove Cloud User
New 2FA User
New 2FA Device Troubleshooting
Add/Remove Folder Direction User
Temporary Admin Requirements
Additional Resources (CPU, RAM, etc.)
Cloud Server Permissions
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Cloud
IT/MSP
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