Client case studies
Case studies
How myCREcloud keeps contractors running, from same-day disaster recovery to taking back control from a hostile provider.
Disaster recovery · Sage 100 Contractor
Back online in under 24 hours
A Florida contractor’s server flooded during Tropical Storm Debby. myCREcloud had them in the cloud by the next morning.
MSP advisory · Sage
Taking back control of the keys
A contractor’s MSP withheld admin credentials during a billing dispute. myCREcloud became their advisor and advocate.
Case study 01 · Disaster recovery · Sage 100 Contractor
Back online in under 24 hours
When Tropical Storm Debby flooded a Florida contractor’s on-premises server, myCREcloud had them running in the cloud by the next morning, and built a stronger foundation in the process.
- Client
- Regional commercial contractor
- Location
- Florida
- Platform
- Sage 100 Contractor
- Trigger
- Tropical storm flooding
- Outcome
- Fully operational
01
The situation
A well-established Florida commercial contractor, with more than four decades in business and 12,000+ completed projects across theme parks, airports, municipal facilities and large developments, had already been evaluating a move to cloud hosting. Their goals: stronger business continuity, better uptime and remote access, retiring aging hardware, automated backups and support for a mobile workforce.
02
The challenge
In early August 2024, Tropical Storm Debby brought heavy rain and flooding across Florida. Water intrusion took down the contractor’s on-premises server, cutting off access to Sage 100 Contractor and all project and billing data. Their internal team and local IT provider secured available backups, but the path forward was clear. They needed a cloud environment, and they needed it now.
They called myCREcloud.
What myCREcloud did, at a glance
- Mobilized the same day, coordinating directly with the client’s leadership and local IT provider
- Built a dedicated, Sage-optimized cloud server from scratch
- Restored and validated every record from the most recent backup
- Brought all five Sage users back online in under 24 hours
- Now manages hosting, security and automated backups on an ongoing basis
<24 hrs
From first call to fully live in the cloud
5
Sage users restored and configured
40+
Years of operations protected
How myCREcloud delivered
Same-day response. Three workstreams in parallel.
myCREcloud aligned with the client’s leadership and local IT team and launched a same-day cloud deployment. Within hours, three critical workstreams were completed side by side.
01
Cloud environment deployment
- Provisioned a new dedicated virtual server
- Installed and configured the operating system
- Optimized the environment for Sage 100 Contractor
02
Security and user configuration
- Set up profiles for all five Sage users
- Implemented security policies and access controls
- Established multi-layered backup and retention schedules
03
Data recovery and validation
- Restored the most recent backup to the cloud
- Verified data integrity across all records
- Tested Sage end to end before go-live
The results
What changed
- Enhanced reliability and uptime
No more single point of failure tied to physical hardware. - Secure, redundant backups
Automated cloud backups on retention schedules protect against future disruption. - Streamlined IT management
myCREcloud manages the infrastructure, freeing internal resources.
- Anywhere access for the field
PMs and office staff securely reach Sage from any job site. - Storm-season confidence
Leadership focuses on projects, not on a server sitting in Florida.
“Our priority was ensuring that our team could stay productive and that our projects could continue moving forward. myCREcloud worked closely with us to restore our systems quickly and transition us into a more resilient, cloud-based environment. We now have the confidence and stability we need, especially during Florida’s storm season.”
Vice President and COO
Regional commercial contractor, Florida
The myCREcloud difference
A crisis became a catalyst for long-term resilience.
myCREcloud didn’t just restore this contractor’s systems, we built them something better. Same-day deployment, ongoing managed hosting, backup protection and cloud access for every user turned an emergency into a permanent upgrade.
Don’t wait for a storm to move to the cloud.
Fast, reliable Sage cloud hosting, built for contractors.
Case study 02 · MSP advisory · Sage
Taking back control of the keys
When a contractor’s MSP weaponized its access during a billing dispute, myCREcloud stepped in as advisor and advocate, and built them a safer path forward.
Do you have control of your admin credentials?
Your MSP should never have the power to shut your business down.
01
The challenge
A regional construction contractor found themselves in a critical situation when their existing MSP acted in bad faith during a billing dispute. Rather than working toward resolution, the provider weaponized its access, shutting off the client’s email entirely, then threatening to lock them out of their own server infrastructure hosted through myCREcloud.
To regain control, the client needed secondary domain admin credentials. They did not have them, because the provider had deliberately withheld them. Their business was effectively held hostage.
Where things stood
Operations at a standstill
- Email shut off mid-dispute, halting internal communications
- Server access threatened via the myCREcloud environment
- No secondary admin credentials in the client’s possession
- No clear path forward
Warning signs
Red flags your MSP may not have your best interest in mind:
- You don’t hold your own admin credentials
- Your provider refuses to document access procedures
- Billing disputes escalate to service threats
- There is no clear offboarding or transition plan
100%
Admin credentials returned to the client
0
Access points left undocumented
1
Partner in their corner from day one
How myCREcloud stepped in
More than a new provider. An advocate.
When the client reached out, myCREcloud didn’t just pitch a new service. We guided them through a situation most MSPs wouldn’t touch.
01
Advisor
- Explained exactly what was happening technically
- Clarified the client’s rights as account holder
- Mapped the credential structure and identified what was withheld
02
Advocate
- Guided the client through the dispute step by step
- Navigated resolution with the previous MSP
- Served as a calm, knowledgeable guide when no one else was in their corner
03
Transparent partner
- Managed the full transition to myCREcloud
- Documented every credential and handed every access point to the client
- Built support around the client’s ownership, not ours
Before
- Provider withheld admin credentials
- Email shut off as leverage
- Server access under threat
- No one in their corner
After myCREcloud
- Client holds full, documented admin control
- Operations fully restored
- Secure, client-owned myCREcloud environment
- Expert advisory support throughout
The results
What changed
- Full admin credential control returned
Documented, secured and in the client’s hands. - Seamless transition to myCREcloud
Operations fully restored without disruption.
- Dispute resolved with expert guidance
Advisory support from myCREcloud at every step. - A transparent MSP partnership
Client-first access policies, built in from the start.
Key takeaway
A good MSP gives you answers, not just access.
When this client had nowhere to turn, myCREcloud showed up as an advisor, an advocate and a guide. Always retain your own admin credentials, and work with a provider transparent enough to insist on it.
Need an MSP that has your back?
In crisis or just questioning your provider? Get straight answers and real support.
Ready for a cloud partner that has your back?
Sage hosting, private cloud and managed services, built for contractors.