by myCREcloud | Dec 19, 2024 | Company
In today’s fast-paced digital landscape, maintaining a secure and efficient IT environment is more important than ever. At MyCreCloud, we provide a robust suite of IT solutions designed to keep your systems running smoothly, protect against cyber threats, and ensure your business operates without interruption. Here’s a detailed breakdown of the services we offer:
1. Unlimited Remote Help Desk Support
Our US-based engineers provide expert Help Desk Support from 5AM PST to 5PM PST. For urgent matters, you can contact us directly by phone for immediate assistance. For less pressing issues, send us an email, and we’ll respond promptly to resolve your concerns.
2. Remote Monitoring and Management (RMM)
Powered by Datto RMM
Datto RMM is our remote monitoring and management tool. It allows us to proactively monitor your IT infrastructure, perform maintenance, and resolve issues remotely, ensuring your systems are always running smoothly.
3. DNS Filtering
Powered by Datto DNS Filtering
Datto DNS Filtering adds an extra layer of network security by blocking access to malicious websites and harmful content. It prevents phishing attacks, malware infections, and other cyber threats before they can cause harm.
4. Endpoint Detection and Response (EDR)
Powered by Datto EDR
Datto EDR provides advanced endpoint detection and response. It helps us identify and respond to security threats on your devices in real-time, minimizing the risk of data breaches and other cyber threats.
5. IT Glue Documentation
IT Glue is our centralized documentation platform. It keeps all your IT information organized and readily accessible, leading to faster resolution times and better service.
6. Professional Services Automation (PSA)
Powered by Autotask PSA
Autotask PSA streamlines our service delivery processes, from ticketing and project management to billing. This ensures efficient, transparent, and seamless service for our clients.
7. Endpoint Backup
Powered by Datto Endpoint Backup
Datto Endpoint Backup securely backs up critical data on laptops, desktops, and other endpoints. This allows for quick recovery in the event of data loss, minimizing downtime and disruption.
8. Microsoft Office 365 Backup
Powered by SaaS Protect
SaaS Protect provides comprehensive backup solutions for Office 365 and Google Workspace. Your emails, files, and other important data are securely backed up and easily recoverable in case of accidental deletion or corruption.
9. Phishing Defense
Powered by Graphus
Graphus is our advanced phishing defense solution. It uses AI to detect and block malicious emails before they reach your inbox, safeguarding your organization from phishing attacks and protecting sensitive information.
10. Antivirus Protection
Powered by Datto AV
Datto AV provides robust protection against malware and other cyber threats. It continuously scans your systems to identify and neutralize risks, ensuring your devices stay secure.
11. Dark Web Monitoring
Dark Web ID ensures round-the-clock protection with 24/7/365 human and machine-powered monitoring. It scans for compromised credentials, domains, IP addresses, and email addresses to keep your business safe.
12. SaaS Alerts
SaaS Alerts protect your critical business applications from internal and external threats. With automatic detection and shutdown capabilities, you can rest assured your data remains secure at all times.
13. Security Operations Center (SOC)
Powered by RocketCyber
Our Security Operations Center offers 24/7 monitoring and threat detection. This service ensures that any suspicious activity is quickly identified and addressed, keeping your network secure around the clock.
14. DNS Filtering
Powered by Datto DNS Filtering
Datto DNS Filtering adds an extra layer of network security by blocking access to malicious websites and harmful content. It prevents phishing attacks, malware infections, and other cyber threats before they can cause harm.
At MyCreCloud, we are committed to providing comprehensive IT support and protection that keeps your business running smoothly while safeguarding it against modern cyber threats. From proactive monitoring to advanced security solutions, we’ve got you covered.
Want to learn more? Contact us today to discuss how MyCreCloud can elevate your IT infrastructure and security.
“We are looking forward to our expansion and welcome all our new team members at myCREcloud! Expanding our services to customers has something we have been looking forward to for some time and we found our new team to deliver.,” said Founding Partner, Tanner Evenrud of myCREcloud.
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by myCREcloud | May 29, 2025 | MSP
When most people think of IT, they picture someone rushing in to fix a crashed computer, reconnect the printer, or reset a password. That image—while still true in some cases—is rooted in what’s often called the “break/fix” model of IT support.
But today’s IT is something entirely different. In 2025, effective IT isn’t just about solving technical problems as they happen. It’s about proactively protecting your business, data, and users from ever-evolving cyber threats. The role of IT has transformed into one of strategic importance, especially as digital operations become the backbone of nearly every organization.
The Old School IT Approach: Reactive and Limited
Traditionally, IT departments were largely reactive. You called them when something broke—whether that was your email not loading, your files disappearing, or your device refusing to turn on. Their job was to troubleshoot the issue and get you back up and running. It was service-based, transactional, and mostly focused on user support and hardware upkeep.
While this model served a purpose in the early days of office technology, it’s not enough for the challenges businesses face today.
The Shift to Modern IT: Strategic and Proactive
In today’s threat landscape, waiting for something to break before taking action can lead to disaster. Data breaches, ransomware attacks, and phishing scams don’t just disrupt operations—they can cost millions of dollars, destroy trust, and even shut a business down permanently.
Modern IT has evolved to address these realities. It’s no longer about fixing malfunctioning printers. It’s about building and managing the digital fortress that protects your systems, users, and sensitive information from constant and sophisticated attacks.
Here’s how modern IT stands apart:
- Cybersecurity as a Core Focus: Modern IT teams or providers act as security guardians—monitoring for threats, implementing advanced protections, and responding to incidents in real time. Firewalls, endpoint protection, email security, vulnerability patching, and threat hunting are now part of the day-to-day.
- Proactive Monitoring and Maintenance: Rather than waiting for issues to arise, modern IT uses tools to monitor systems 24/7, catching potential failures or vulnerabilities before they become real problems.
- Strategic Planning and Business Alignment: IT isn’t just a support role anymore—it plays a key role in business strategy. Whether it’s selecting the right cloud infrastructure, planning for scalability, or ensuring compliance with industry regulations, IT leaders are now decision-makers.
- User Training and Awareness: A modern IT program includes training employees to recognize and avoid phishing attacks, scams, and unsafe behavior. With end users being the most targeted group by hackers, education is as important as any firewall.
- Automation and Optimization: From backups to software updates, modern IT leans heavily on automation to streamline workflows, improve performance, and reduce human error.
Why This Shift Matters
Cybercriminals don’t care if your printer works—they care if they can steal your data, trick your employees, or encrypt your servers and demand a ransom. As threats have evolved, IT had to evolve too.
Businesses that still treat IT as a reactive, low-level service are exposing themselves to enormous risk. Without a forward-thinking IT strategy, even small businesses are vulnerable to the same types of attacks that have taken down large enterprises.
In contrast, companies that embrace modern IT see better security, less downtime, and a much stronger foundation for growth. They treat IT not as a cost center, but as a critical component of operational resilience and long-term success.
Today’s IT is about much more than fixing what’s broken—it’s about preventing things from breaking in the first place. From cybersecurity to cloud strategy, from compliance to employee training, IT has become a proactive and strategic pillar of every smart business.
If your organization still views IT as the “help desk,” it may be time to rethink that mindset. In 2025, modern IT is your first line of defense—not just your tech support team.
by myCREcloud | May 5, 2025 | Company, Sage
Once Windows 10 reaches end of support:
Microsoft will no longer provide security updates or technical assistance.
- Your computers will continue to function but may become vulnerable to security risks
- Compliance issues could arise for businesses in regulated industries. New software and hardware may eventually become incompatible
We’re Here to Help:
Our team is ready to assist with your transition to Windows 11.Ongoing support during and after transitionTogether, we’ll develop a timeline that minimizes disruption to your operations.
by myCREcloud | Aug 20, 2020 | Uncategorized
Moving to the cloud is a seamless process that will keep you and your business agile and safe. Jorco has recently partnered with myCRE as a new Sage Reseller.
Jorco, Inc is a consulting/development firm that specializes in working with businesses that want to utilize new and modern technologies with management techniques. We help to virtualize operations, eliminate paper processes, and increase efficiencies to improve profitability. First, we engage with our clients and evaluate their existing systems, then create an expert plan to meet your company’s operational and financial objectives. Jorco offers consulting services for:
- Leveraging existing technology to achieve full operational potential
- Creating Virtual Workflows and operational processes
- Paperless workflow solutions,
- Silo resolution consulting,
- Mobile application development and integration,
- ERP software selection and implementation assistance,
- Custom application development on the new Omnidek portal platform.
- Integrated Website design, development, and implementation
MEET STEVE
Steve Jordan is the Founder and President of Jorco, Inc. With over 35 years of experience in operations consulting and software design/development for on-premise and cloud-based application, he has assisted over two thousand businesses in improving their operations with modern technology and management techniques. Over the years, Steve has developed expertise in the following:
- Construction/CRE
- Industrial Service
- Distribution/Wholesale/Retail
- Fabrication
- Applications expertise in Sage 300, Sage 100, Viewpoint, Paperless Environments, Sage Paperless Office, TimberScan, Quickbooks, and ComputerEase.
by myCREcloud | Mar 27, 2024 | Company
In the contemporary business landscape, technology has become indispensable for seamless operations. However, grappling with the intricacies of computers, servers, and technical infrastructure often leads to considerable challenges. Managed IT Services emerge as a remedy, akin to enlisting a proficient team of tech specialists to bolster your endeavors. These services encompass a spectrum of benefits:
- Proactive Monitoring and Maintenance: Managed IT Services providers vigilantly monitor and maintain IT systems, preempting potential issues before they burgeon into crises. This proactive approach minimizes downtime, amplifies productivity, and fortifies system dependability.
- Enhanced Security Measures: Safeguarding sensitive data and IT infrastructure assumes paramount importance amidst the escalating threat landscape. Managed IT services furnish robust security measures, including intrusion detection systems, firewalls, and antivirus software, to thwart cyberattacks and data breaches.
- Anywhere Anytime Access: Liberating you from the confines of your desk, Managed IT Services unlock the realm of “Anywhere Anytime Access.” This flexibility empowers remote work, seamless collaboration, and universal accessibility, thereby elevating productivity, agility, and overall business success.
- Scalability and Flexibility: Adapting to the evolving needs of businesses, Managed IT Services offer scalability and flexibility. Providers effortlessly tailor resources and services to synchronize with business requisites, ensuring optimal performance and cost-effectiveness.
- Cost Savings: Outsourcing IT management to Managed IT Services yields substantial cost savings by obviating the necessity for in-house IT personnel, hardware investments, and maintenance expenses. This cost-efficient approach maximizes ROI while minimizing IT-related expenditures.
- Disaster Recovery Planning: Managed IT Services providers engineer comprehensive disaster recovery plans to mitigate the fallout of unforeseen events like natural disasters or cyberattacks. This ensures business continuity, preserves data integrity, and mitigates potential losses and downtime.
- Improved Compliance and Regulatory Adherence: Navigating intricate legal requirements and adhering to industry standards such as PCI DSS, GDPR, and HIPAA is facilitated by Managed IT services providers. This fosters regulatory compliance, mitigates legal risks, and upholds customer trust.
- 24×7 Technical Support: Round-the-clock technical support and help desk services provided by Managed IT Services assure swift resolution of IT issues, ensuring uninterrupted operations and tranquility for businesses, even beyond conventional business hours.
- Focus on Core Business Objectives: Delegating IT management to Managed IT Services liberates valuable time and resources, enabling businesses to concentrate on core objectives and strategic initiatives. This cultivates innovation, growth, and competitive advantage.
- Minimize Network Downtime: The detrimental impact of network downtime on business operations underscores the significance of proactive measures. Managed Service Providers (MSPs) preemptively monitor networks, preempting and remedying issues to forestall downtime.
- Maximize Cloud Computing Capabilities: Leveraging the potential of cloud computing can revolutionize business efficiency and scalability. MSPs facilitate seamless migration to the cloud and optimize cloud investments to harness its full potential.
by myCREcloud | Apr 27, 2021 | Uncategorized
As cybercrime becomes more sophisticated, companies find their security systems are no match for modern threats and attacks. Sometimes simple human error can leave a company exposed. This not only damages user trust, but all companies, from small firms to corporations – can suffer severe financial and reputational loss.
A key security factor to consider is the increasing number of devices that are continuously connected to data. As your organization’s web of employees, customers, and vendors increases, so do expectations of instant accessibility. Unanticipated cyber threats can come from hostile powers, competitors, organized hackers, people working within your organization, or third-party vendors. Cybersecurity policies are becoming increasingly crucial as mandatory disclosure of cybersecurity incidents and data breaches continues to grow. These factors highlight the importance of providing extra layers of security from social media accounts to business and financial applications. What’s a cost-effective and wide-reaching solution? Two-factor authentication.
Enter Two-Factor Authentication
Two-factor authentication was created to give the user an extra layer of security to keep prying eyes out of your accounts and data. With this type of security, there is an extra step of verification to ensure that you are the only one who can access your account, even if someone else has your credentials.
When you sign into a device for the first time, you’ll need to provide two pieces of information—your password and the verification code that’s automatically displayed on your trusted device or sent to your phone number. A verification code is a temporary code sent to your device or phone number when you sign in with a new device or browser. Two-factor authentication takes your security to the next level, but there are a few steps you need to take to make sure it works as planned:
- Keep a record of your sign-in credentials
- Ensure that your devices are all password-protected
- Keep your phone number up-to-date
- Notify all key contacts/accounts if your devices have been physically or digitally compromised
Plan for the future and prevent online security breaches with two-factor authentication, employee training, and staying up-to-date with technological advances.
What should I do if I think I’ve been compromised?
Immediately contact us at (833) 982-1020 and any other providers that the breach is related to. Gather as much information about the accounts or data you think has been compromised as possible.
by myCREcloud | Apr 3, 2026 | Company
Your server is the backbone of your business. It runs your applications, stores your data, and keeps your team productive. When it starts to fail, everything slows down or worse, stops completely.
The good news is that you do not need to be highly technical to perform a basic health check. Here is a straightforward walkthrough of the key areas you should review.
1. Check Your Server License Status
Start with your server’s licensing.
Make sure your operating system and any critical software are properly licensed and up to date. Expired or unsupported licenses can prevent updates, expose you to security risks, and even cause compliance issues.
If you are unsure, you can:
- Check your license key or tag in system settings
- Confirm renewal dates
- Verify support status with your vendor or IT provider
2. Monitor Server Temperature
Heat is one of the biggest threats to server health.
Optimal temperature range:
Between 64°F and 81°F (18°C to 27°C)
Warning signs of temperature issues:
- Server room feels hot or poorly ventilated
- Fans constantly running at high speed
- Unexpected shutdowns or restarts
Suboptimal temperatures, especially prolonged heat, can significantly shorten the lifespan of your hardware.
3. Evaluate Overall Performance
A slow server is often the first noticeable sign of trouble.
A good real world indicator is how your business applications perform, especially Sage.
Ask yourself:
- Is Sage taking longer to open or load data
- Are reports slower than usual
- Are users experiencing lag or freezing
If performance is degrading, it may point to resource constraints, aging hardware, or underlying system issues.
4. Check Storage Capacity
Running out of space can cripple your server.
Look at:
- Total storage capacity
- Percentage of space used
- Growth rate of your data
Best practice:
Keep at least 15 to 20 percent of storage free at all times.
When drives get too full:
- System performance drops
- Backups may fail
- Applications like Sage can become unstable
5. Listen for Unusual Noises
Your server can tell you a lot if you listen.
Be aware of:
- Clicking or grinding sounds from hard drives
- Loud or inconsistent fan noise
- Any new or unusual sounds
These can indicate hardware failure, especially with older spinning drives.
6. Review Your Operating System
Your server’s operating system must be current and supported.
Check:
- What OS version you are running
- Whether it is still supported by the vendor
- If security updates are still being released
Running an outdated operating system increases your risk of:
- Cyberattacks
- Compatibility issues
- System instability
7. Consider the Age of Your Server
Age is one of the most important factors.
If your server is more than 5 years old, it should be seriously evaluated for replacement.
Why this matters:
- Hardware performance declines over time
- Failure rates increase significantly
- Warranty coverage is usually expired
- Modern software demands more resources
Your server is not just another piece of equipment. It is your business’s lifeline. Waiting until it fails can lead to costly downtime and lost data.
Schedule a free call with Tyler →
Or request a Sage hosting quote →
by myCREcloud | Sep 7, 2021 | Uncategorized
The digital and environmental footprint of cloud computing undoubtedly continues to expand – but is it harmful?
Cloud computing is a resilient option for businesses and individuals looks to avoid data loss, enable remote work, and allow businesses to scale.
The Pros
Cloud computing has made working online more efficient than ever before and has a surprising number of positives for the environment:
- People can work remotely, avoiding the impliciations of daily travel like pollution, fuel consumption, and day-to-day waste generated from actions like eating out for lunch or your Starbucks habit
- Energy usage has decreated by 87%, according to a Google study conducted in 2013
- Data centers recover and reuse heat
The Cons
- Equipment generates heat and tech must be kept at a cool temperature to run correctly, as a result, additional energy must be used to keep these areas cool
- Coolants and other battery back-ups are reportedly mined unsustainably.
The Takeaway
Cloud computing improves efficiency and provides an opportunity for more streamlined, cleaner technology. As a community, we will continue to strive for increased transparency from our technology providers.
by myCREcloud | Sep 23, 2021 | Uncategorized
When it comes to choosing a cloud provider, there are plenty of factors to consider. From pricing to uptime, you need to find a provider that matches your unique needs.
Look for proof of customer satisfaction
Check through their testimonials, online reviews and case studies. Are the customers happy? Are customers getting quality service for a fair price?
Ensure zero downtime
Downtimes can be troublesome for your businesses. Cloud hosting helps in improving reliability levels of infrastructure and delivering uninterrupted hosting services to the customers.
See who your team is
Do they have a technical support team? When are they available? If not, are there extra fees associated with your cloud solution? These considerations can save you valuable time and money when a problem eventually arises.
Are there resources?
Some of the best cloud hosting providers offer a knowledgebase and other online tools to help you and your employees get the most out of their cloud solution.
