PRIVACY POLICY

Effective Date: November 20, 2018

1. INTRODUCTION

myCREcloud.com (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mycrecloud.com (the “Site”) and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services. Your continued use of the Site following the posting of revised Privacy Policy means that you accept and agree to the changes.

2. INFORMATION WE COLLECT

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

2.1 Personal Information You Provide
– Name
– Email address
– Phone number
– Postal address
– Password and account credentials
– Payment information (credit card, billing address)
– Profile information and preferences
– Documents, files, or content you upload or create
– Communications you send us (support tickets, feedback, inquiries)
– Information you voluntarily provide in forms or surveys

2.2 Information Collected Automatically
– Browser and device information (type, operating system, unique identifiers)
– IP address and geolocation data
– Pages and features you access and time spent
– Search queries and content interactions
– Cookies and similar tracking technologies
– Referral sources and links clicked
– Crash reports and error logs

2.3 Information from Third Parties
– Payment processors
– Analytics providers
– Social media platforms (if you connect your account)
– Third-party service providers

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

– Providing, operating, and maintaining our services
– Processing transactions and sending related information
– Creating and managing your account
– Sending administrative information and updates
– Responding to inquiries and customer support requests
– Sending promotional materials and marketing communications (with your consent)
– Improving and personalizing your experience
– Analyzing site usage and trends for service improvements
– Detecting, preventing, and addressing fraud and security issues
– Complying with legal obligations and enforcing agreements
– Other purposes disclosed at the time of collection

4. DISCLOSURE OF YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. However, we may disclose your information in the following circumstances:

4.1 Service Providers
We may share information with vendors and service providers who perform services on our behalf, including:
– Payment processors
– Cloud hosting providers
– Analytics services
– Customer support platforms
– Marketing and communication services

All service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality of your information.

4.2 Legal Disclosure
We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:
– Comply with applicable laws, regulations, or court orders
– Enforce our Terms of Service and other agreements
– Protect the safety, rights, and property of our Company, users, or the public
– Prevent or investigate possible wrongdoing

4.3 Business Transfers
If MyCreCloud.com is involved in a merger, acquisition, bankruptcy, dissolution, reorganization, or similar transaction or proceeding, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These measures include:

– Encrypted data transmission (SSL/TLS)
– Secure data storage systems
– Access controls and authentication
– Regular security assessments
– Employee training on data protection

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information. You are responsible for maintaining the confidentiality of your login credentials.

6. DATA RETENTION

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. You may request deletion of your account and associated data by contacting us, subject to applicable legal requirements.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

7.1 Right to Access
You may request access to the personal information we hold about you.

7.2 Right to Correction
You may request correction of inaccurate or incomplete information.

7.3 Right to Deletion
You may request deletion of your personal information, subject to certain exceptions.

7.4 Right to Data Portability
You may request a copy of your personal information in a portable format.

7.5 Right to Opt-Out
You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly.

7.6 Right to Non-Discrimination
We will not discriminate against you for exercising any of these rights.

To exercise any of these rights, please contact us using the information provided in Section 10.

8. COOKIES AND TRACKING TECHNOLOGIES

Our Site uses cookies and similar tracking technologies to enhance your experience, remember your preferences, and analyze site usage. Types of cookies we use include:

– Session cookies (temporary, deleted when you close your browser)
– Persistent cookies (remain on your device until deleted)
– Analytics cookies (to understand how you use our Site)
– Functional cookies (to improve site performance)

You can control cookie settings through your browser, though disabling cookies may affect Site functionality. We do not respond to Do Not Track (DNT) signals at this time, but you may opt out as described in Section 7.5.

9. CHILDREN’S PRIVACY

Our Site and services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will promptly delete such information. If you believe we have collected information from a child under 13, please contact us immediately.

10. CONTACT US

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

myCREcloud.com
Email: info@mycrecloud.com
Mailing Address: 3530 Camino Del Rio N, Suite 101, San Diego, CA 92108
Phone: 619.802.0219

You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated Privacy Policy on the Site with a new “Effective Date.” Your continued use of the Site following notification of changes constitutes your acceptance of the revised Privacy Policy.